Question 1

What types of aluminium profiles do you offer?

Accepted Answer

We offer a comprehensive range of aluminium extrusion profiles including L angles, equal angles, flat bars, square bars, and round bars. All products are manufactured from EN AW-6063 T6 grade aluminium to EN 755-2 standards.

Question 2

What finishes are available?

Accepted Answer

We offer three finish options: Mill Finish (natural), Anodized (corrosion-resistant coating), and Powder Coated (colored protective coating). All finishes are available for most product sizes.

Question 3

Can I get custom lengths?

Accepted Answer

Standard stock length is 6 m for most profiles and tubes; beams can be supplied up to 12 m. Aluminium profiles and bars are also offered in 2 m and 3 m lengths. Cut-to-length is available on request, within the minimum order for the size.

Question 4

Do you provide technical specifications?

Accepted Answer

Absolutely. Each product page includes detailed technical specifications including dimensions, weight per meter, material grade, and manufacturing standards. For additional technical documentation, please contact our sales team.

Question 5

How do I request a quote?

Accepted Answer

You can request a quote by selecting your desired product, size, finish, length, and quantity on any product page, then clicking "Request Quote". Alternatively, contact us directly through our contact page.

Question 6

What is your minimum order quantity?

Accepted Answer

Aluminium tubes, bars and profiles: minimum 100 kg per size. Sizes we do not hold in stock are extruded to order from 300 kg per size, alloy and finish. Roll-formed steel profiles (C, C+, U, Z, Sigma, Sigma+, Omega, angled C): minimum 5 tonnes per size and material. EN 10219, ASTM A500, ASTM A53 and S420MC–S700MC square, rectangular and round hollow sections: minimum 10 tonnes per size; if the size is already in production, orders from 5 tonnes can be accepted. For other steel and stainless steel products, the minimum depends on the item and destination and is confirmed in our quote.

Question 7

How quickly will I receive a quote?

Accepted Answer

We aim to respond to all quote requests within 24 hours during business days. For urgent requests, please mark your inquiry as "urgent" or contact us directly by phone.

Question 8

Do you offer volume discounts?

Accepted Answer

Yes, we offer competitive pricing for bulk orders. The more you order, the better the price. Contact our sales team for volume pricing.

Question 9

Which countries do you ship to?

Accepted Answer

We can arrange delivery to any country worldwide. From our logistics hub in Istanbul, Turkey, we ship efficiently to Europe, the Middle East, the Americas, Asia, and beyond. Exact routes and transit times are confirmed with your quote.

Question 10

What are the delivery times?

Accepted Answer

Delivery times vary by destination and product availability. Typically: Europe (7-10 days), Middle East (15-21 days), America (30-45 days), Asia (30-45 days). Exact delivery times will be confirmed with your quote.

Question 11

How is shipping cost calculated?

Accepted Answer

Shipping costs depend on order weight, volume, destination, and delivery method (sea freight, air freight, or courier). We provide detailed shipping quotes with every order.

Question 12

Do you handle customs clearance?

Accepted Answer

We can arrange door-to-door delivery including customs clearance, or deliver to your preferred port/warehouse. We work with experienced logistics partners to ensure smooth customs processing.

Question 13

What quality standards do your products meet?

Accepted Answer

All our aluminium profiles are manufactured to EN 755-2 standards using EN AW-6063 T6 grade aluminium. We provide material certificates and test reports upon request.

Question 14

Do you provide material certificates?

Accepted Answer

Yes, we provide material certificates (mill certificates) for all products. These include chemical composition, mechanical properties, and compliance with relevant standards.

Question 15

What is your quality control process?

Accepted Answer

Every batch undergoes rigorous quality control including dimensional checks, surface inspection, and material testing. We maintain strict quality standards to ensure consistent product quality.

Question 16

What if I receive damaged goods?

Accepted Answer

All shipments are carefully packaged and insured. In the rare event of damage, please document it with photos and contact us immediately. We will arrange replacement or refund as appropriate.

Question 17

What payment methods do you accept?

Accepted Answer

We accept bank transfers (T/T), Letters of Credit (L/C), and for established customers, we can offer payment terms. Payment methods will be discussed during the quotation process.

Question 18

What are your payment terms?

Accepted Answer

Standard terms are 30% deposit, 70% before shipment. For regular customers, we can offer extended payment terms. Terms are flexible and can be negotiated based on order size and customer relationship.

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